Returns & Exchanges

At Decca Records Official Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of receipt for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring that vinyl records and CDs are protected to prevent damage during transit.

3

Affix Shipping Label

Print the prepaid shipping label provided through the portal and attach it firmly to the outside of your return package.

4

Receive Your Refund

Once our warehouse receives and inspects your returned items, we will process your refund to the original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing