Frequently Asked Questions

Everything you need to know about your order and our legendary recordings.

When will my order be shipped?

Standard orders are typically processed within 2-3 business days. For pre-order items, your entire order will ship once all items, including the pre-order, are available in our warehouse.

What should I do if my vinyl arrives damaged?

We take great care in packaging, but if your record arrives warped or damaged, please contact our support team within 14 days of receipt with photos of the damage to arrange a replacement or refund.

Do you offer international shipping?

Yes, we ship Decca Records releases globally. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.

How can I track my package?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress.

Can I cancel or modify my order after it has been placed?

Because we aim to process orders quickly, we can only make changes or cancellations within 1 hour of the order being placed. Please reach out to our customer service team immediately for assistance.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.